What is our refund policy?
fut16coin.com respect our customer's opinion, if you want to get a refund before delivery, please contact our Live Help, they will do your refund immediately!
Will your account get banned by using our service?
No, many players ordered from us, none said they get banned by using our service, you just need to trade with us to get the coins them enjoy your own time!
Why do we need your phone number?
We may need to call you for simple verification before delivery. Please make sure your phone number is able to be touched to complete your order with quickest speed around 30mins.
Why do we need to call you when you have been our frequent customer?
Firstly, maybe there are some problems with your order like mis-spelt character or choosing wrong server.
Secondly, when you are not online but can be able to receive coins, we can call you immediately to collect your coins.
Thirdly, For larger order, we need to confirm your identity and legitimate possession of the card or PayPal account you are using. This serves to decrease fraud and deter scammers, something which benefits all our customers and MMORPG players.
Fourthly, If you are worried about an order or have not managed to resolve an issue via e-mail, we may call you to assure you and help resolve any problems you are having.
Which kind of payment you can use to order on our site?
We can accept PayPal, Western Union, Moneybookers and Bank Transfer. We prefer you to use PayPal cause your order will be processed more quickly than others. If you only can use Bank Transfer, please let our Live Help know your full order information after you sent payment to us immediately.
How long can you get your coins after order placed?
All of our customers praise our delivery time cause of our full stock. As to make sure this online transaction to be more safer, we may need to do some certain degree of verification, such as e-mail and phone call. You also can contact our live Help too.
How to trade coins with our guy in game?
Usually, when our guy login game, he will whisper you in game to tell you the trading place, if it is very difficult or impossible for you to go there, you can ask him to go to your land to find you.
What is a pending e-check, and why do I need to wait for it to clear?
A pending e-check is a type of payment option available to Paypal. A pending e-check is just like writing a normal check, except electronically. Just like normal checks, pending e-checks take a few days to clear while Paypal verifies the funds which are present within the senders account. Once your payment has been completed, we will deliver it to you as soon as possible.
What security precautions are taken to protect my personal information?
fut16coin.com takes the protection of our clients personal information very seriously. We have various systems in place to screen each and every order for anything that might seem amiss, and since our operation runs 24/7 without closing, so that we are vigilant. Additionally, the information submitted will never be disclosed to any third party.